We aim to deliver high-quality IT and cybersecurity consulting services. This policy outlines the terms for cancellations and refunds.
1. Cancellation Requests
• All cancellations must be submitted in writing (email or postal mail to the registered address).
• Cancellations received before the commencement of services may be eligible for a refund.
• Once services have commenced, cancellations are not eligible for a refund unless otherwise agreed in writing.
2. Refunds
• Refunds, if applicable, will be limited strictly to the fees paid for the specific project.
• We are not responsible for, and will not compensate, any perceived direct, indirect, incidental, or consequential losses arising from the use of our services, deliverables, or advice.
• Refund requests must be submitted in writing within 7 business days of the claimed non-delivery and will be subject to internal verification before approval.
• Advance payments are non-refundable unless services have not yet started.
• Any refund granted will be processed within 10–15 business days via the original payment method.
• Please note: actual receipt of funds may vary depending on banking channels, payment gateways, and international transaction processing times, which are outside our control.
3. Exceptions
• Refunds may be considered in cases of non-delivery attributable solely to us, defined as failure to provide agreed deliverables within the contracted scope and timeline, excluding delays caused by client inputs, access restrictions, or force majeure events.
• Refunds will not apply in cases of partial delivery where substantial work has already been provided.
4. Governing Law & Jurisdiction
• This policy is governed by the laws of India.
• Any disputes shall be subject exclusively to the jurisdiction of the courts located in Pune, Maharashtra, India.